Level 3 Effective Communication in Care Train the Trainer
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Overview
Our Level 3 effective communication in care Train the Trainer course is designed to enable those attending to confidently train their in-house teams. During the course delegates will receive expert tuition from our team of experienced Trainers.
Attendees will learn how to deliver our own effective communication in care course, with a view to them using our materials in their own internal delivery post training. Every person attending will also be assessed in their own delivery by our team to achieve a formal sign off of competence.
Benefits of having an in house Trainer
- Improve the quality of care provided
- Reassurance of having attended an externally accredited course
- Flexibility to train small groups as and when needed
- Reduce costs by removing the reliance on external providers
What do delegates receive?
- Training to deliver our own accredited materials
- Trainer notes
- Presentations
- Delegate workbook
- Videos to support delivery
- Certificate templates
- Periodic material updates
- Ongoing support from our Training Team
Objectives
By the end of the session delegates will be able to:
- Know what effective communication is
- Demonstrate empathy in communicating
- Understand staffs role in communicating
- Know how to communicate in a person-centred way
- Record keep and report write effectively
Course Content
- What is communication?
- Active listening
- Handling challenging situations and miscommunication
- The Independent advocacy
- Person centred approach
- Importance of records
- Legal restrictions
- Effective report writing
- Confidentiality and disclosure
- How to plan a training session
- Observed assessment of delivery
