Knowing how to encourage an individual to share key information with you is a vital skill for a health or social care worker. If they can tell you what they need you will be able to assess more accurately the type of treatment and care that you need to offer.
This course equips you with the tools to develop your communication skills at work, with the individuals you support along with their families your colleagues and other professionals.
Apart from the practical benefits of establish a firm ground for communication with the individuals with which you work, it carries emotional benefits for all parties, too. Trust plays a very important role in the relationship between carer and individual; without communication, you cannot build it effectively.
This course is structured to help you in your health and social care environment to gain a high standard of communication skills. You will be able to use and adapt your newfound knowledge to your specific circumstances.
This course will strengthen your communication skills and supports QCF und SHC 21 and the Care Certificate Standard 6.
During the session, you'll cover:
The true nature of communication and why it is so important
How to identify different types of communication
The common barriers to effective communication
Practical, achievable communication skills
A knowledge of effective communication skills and which form to choose in a given work situation
How to identify aids to clear communication
Understanding UK legislation regarding your role in establishing communication.
This half-day course comprises an engaging mix of activities with fellow learners (maximum fifteen delegates). You’ll be asked to complete a simple multiple-choice assessment after you take the course. You will receive a certificate once you have passed the assessment.