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Managing Behaviours that Challenge

Learners will need to complete our training skills for trainers day before they attend any of our Train the Trainer course days. Please note that this is only compulsory if you have never attended one of our Train the Trainer course days before. You do not need to complete our training skills day if you have already attended.

 

There are different types of unpredictable behaviour that can impact your daily work, and effective techniques to manage them. Which is the best technique to use? This course gives you the tools to be confident in your work. 

Health and social care workers are often faced with difficult behaviour at work on the part of the individual.

It will equip you with the practical skills you need to exercise a deeper awareness of why an individual may react unpredictably to one-to-one interaction. When you can understand why an individual behaves in a certain way, you can manage their care more effectively.  

During the session, you’ll cover:

What ‘managing behaviours that challenge’ means and how it is caused
The different kinds of ‘managing behaviours that challenge’ and the effect they may have on the individuals care
How a person’s thoughts and external circumstances influence behaviour
Ways to assess the behaviour of somebody you are working with
How to identify ‘managing behaviours that challenge’ triggers and the best way to manage them
The clues to watch for when recognising escalation, and how to use distraction and de-escalation methods
The do’s and don’ts of 'managing behaviours that challenge' - key strategies to use in the moment
How to encourage and reward 'managing behaviours that challenge' - the techniques and tools that are available to you. 


This half-day course comprises an engaging mix of activities with fellow learners (maximum fifteen delegates). You’ll be asked to complete a simple multiple-choice assessment after you take the course. You will receive a certificate once you have passed the assessment. 

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"Thank you for arranging the first aid training. Very positive feedback from the staff that did it. Would highly recommend this to other schools!" Click here to learn more about Altofts Junior School.

Altofts Junior School

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